Install security software and remove any malware from computer

• Review current level of security on PC or Mac
• Run Anti-Malware tools to make sure system is clean
• Remove third part Antivirus software requiring a subscription
• Install the latest version of Microsoft security and enable weekly scans
• Verify that Virus protection, Firewall and Network Protection and App / Browser controls are enabled
• Reset all installed browsers and remove any add-ons or extensions.
• Run a system cleaner to remove all unnecessary cookies and cache plus temp data
• Run an registry cleaner to remove invalid or broken registry entries